You may return an item in its original condition for a refund or credit within 15 days of receiving the item. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. After a return has been received, it will take 1-2 weeks to process. Refunds will be credited to the credit card account used to make the intial purchase. We suggest using UPS or insured Parcel Post for your protection. Unfortunately, we cannot guarantee that chocolates and heat-sensitive products will arrive in perfect shape (we wish we could control the weather!). If you choose to place an order for these items, please note that you do so at your own risk.